You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Where Do You Ship To, and How Much Does Shipping Cost?
We currently ship exclusively within the United States,
United Kingdom, Spain. For orders over $159, shipping is completely free! For orders below $159, a standard shipping fee will apply based on your location at checkout. We aim to make your shopping experience smooth and hassle-free.
What Are Your Shipping and Processing Times?
Standard Shipping Times:
United States: 3-9 business days (typically arrives within 3-7 business days)
Processing Times: All orders are processed within 1-3 business days before shipping. Please note that we do not process or ship orders on weekends or public holidays.
How Can I Track My Order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package's progress as it makes its way to your doorstep.
Additional Information
Please ensure that all shipping information is entered correctly at checkout to avoid delays. If you have any questions or concerns about your order, feel free to contact us at info@bearfast.com.
At [BEAR FAST], we strive to provide excellent customer service and support. Please review our after-sales policy below:
Return & Refund Conditions
1. Opened Items:
We cannot accept returns or issue refunds for items that have been opened. However, if your product is damaged or has missing parts, we are happy to resend the missing or damaged components to you.
2. Unopened Items:
If the item is unopened and in transit, and the customer decides they no longer want it, they can simply refuse to sign for the package upon delivery. The item will then be returned to our warehouse directly.
Important Notes
Contact Us: For assistance with damaged or missing parts, please reach out to us with the necessary details and photos for a resolution.
Communication: Notify us promptly if you have any concerns regarding your shipment.
Our customer service team is always ready to assist you. For further inquiries, please contact us at [info@bearfast.com] or via [(307) 207-4203].
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